Zen IV Spa ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at www.zenivspa.com (the "Site") or use our mobile IV therapy services.



This Privacy Policy works together with our HIPAA Compliance Statement, Medical Disclaimer, and Provider Disclosure. For information specifically about how we handle your protected health information (PHI), please review our HIPAA Compliance Statement.

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1. Information We Collect

1.1 Information You Provide Directly

When you book a session, complete an intake form, sign up for a membership, apply for a content creator collaboration, or contact us, we collect information including:

  • Name, email address, phone number, and home or service address
  • Date of birth and emergency contact information
  • Medical history, allergies, current medications, and other health information (handled per our HIPAA Compliance Statement)
  • Payment information (processed via secure third-party payment processors)
  • Social media handles and profile information (for collaboration applications)
1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website or search terms that led you to our site
  • Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

  • Schedule, deliver, and follow up on IV therapy sessions
  • Process payments and manage memberships
  • Communicate appointment confirmations, reminders, and updates
  • Review and respond to content creator collaboration applications
  • Send promotional offers (only with your consent; you can opt out anytime)
  • Improve our website, services, and customer experience
  • Comply with legal obligations and enforce our policies
  • Protect the safety and security of our clients and team

3. How We Share Your Information

3.1 With Service Providers

We share information with trusted third parties who help us operate our business, including payment processors, scheduling platforms, email service providers, and IT support. These providers are contractually required to protect your information and use it only for the purposes we specify.

3.2 Business Associates Under HIPA

Some service providers qualify as Business Associates under HIPAA. These providers sign Business Associate Agreements ensuring they comply with HIPAA standards. See our HIPAA Compliance Statement for more details.

3.3 Legal Requirements

We may disclose your information when required by law, in response to legal process, to protect the rights and safety of Zen IV Spa, our clients, or the public, or in connection with a business transfer (such as a merger or acquisition).

3.4 With Your Consent

We will not share your information for purposes other than those described above without your explicit consent, except as required by law.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and improve site functionality
  • Analyze website traffic and user behavior (e.g., Google Analytics)
  • Deliver relevant advertising on third-party platforms (e.g., Meta Pixel)

You can control cookies through your browser settings. Disabling cookies may affect site functionality. We do not knowingly collect information from children under 13.

5. Data Security

We use industry-standard physical, administrative, and technical safeguards to protect your information. This includes encrypted data transmission, secure storage systems, restricted access controls, and regular security audits. While no method of data transmission is 100% secure, we work continuously to protect your information.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access information we hold about you
  • The right to correct inaccurate information
  • The right to request deletion of your information (subject to legal retention requirements)
  • The right to opt out of marketing communications
  • The right to request restrictions on how we use your information

To exercise any of these rights, contact us at info@zenivspa.com or (332) 239-2005. For HIPAA-specific rights regarding your protected health information, see our HIPAA Compliance Statement.

7. Marketing Communications

We may send you promotional emails or text messages about our services. You can opt out at any time by clicking "unsubscribe" in any email, replying STOP to any text message, or contacting us directly. Even if you opt out of marketing communications, we may still send you transactional messages (such as appointment confirmations) related to your sessions.

8. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13 online. We do provide IV therapy services to minors ages 2 through 17 with parental or guardian consent, in accordance with our Medical Disclaimer.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: