Frequently Asked Questions

You can book online at zenivspa.com, call us at (332) 239-2005, or text us at the same number. We are available 8 AM to 8 PM, 7 days a week to take bookings.

Our hours are 8 AM to 8 PM, 7 days a week. We are mobile only. For more information or to schedule, call us at (332) 239-2005 or book online.

Same-day appointments are common across most of our service area. Manhattan, Brooklyn, and Queens often have the most flexibility. Suburban areas like Westchester, the Hamptons, and the Hudson Valley may need slightly more lead time during busy periods.

Yes, next-day bookings are usually easy to accommodate. We recommend booking earlier in the day to lock in your preferred time slot.

For individual sessions, same-day or next-day bookings work most of the time. For groups of 4 to 9, book at least 72 hours ahead. For groups of 10 or more, book at least one week ahead. Holiday weekends, race weekends, and the November-December stretch fill up faster, so earlier is better.

Cancellations made with reasonable advance notice are accommodated. Last-minute cancellations or no-shows may be subject to a fee. Talk to your concierge at the time of booking about specific cancellation policies.

Yes. Call or text us at (332) 239-2005 to reschedule. We try to be flexible with timing changes.

Just call or text us with the new address. As long as it is within our standard service area (NYC, Long Island, Westchester, or the Hudson Valley counties), we can update the booking without issue.

Zen IV Spa offers mobile IV therapy services across the New York City metro area. We currently serve Manhattan, Brooklyn, Queens, the Bronx, Staten Island, Suffolk County (including the Hamptons), Nassau County, Westchester County, and the Hudson Valley counties (Rockland, Putnam, and Orange). Our team of Licensed Registered Nurses comes directly to your home, office, hotel, or event venue.

Yes. We serve all of Long Island including Nassau County (Garden City, Great Neck, Long Beach, Manhasset, Hicksville, and more) and Suffolk County (Huntington, Smithtown, Babylon, Patchogue, the Hamptons, and more).

Yes. We serve the Hamptons regularly, especially during summer when many clients split time between NYC and the East End. We work with Hamptons rentals, hotels, and private homes.

Yes. We serve Westchester County including White Plains, Yonkers, Scarsdale, Tarrytown, Pelham, New Rochelle, and surrounding communities.

Yes. Our coverage extends north of Westchester into Rockland County, Putnam County, and Orange County.

Not at this time. Our standard service area is NYC, Long Island, Westchester, and the Hudson Valley counties. If you have a need outside this area, contact us; we may be able to discuss options.

Not at this time. Our coverage is currently NYC, Long Island, Westchester, and the Hudson Valley counties on the New York side.

Yes. We work with most hotels across NYC, Long Island, Westchester, and the Hudson Valley. Just confirm with the hotel that medical wellness services can come to your room (most allow this).

Yes. Mobile IV therapy works at most Airbnbs and rental properties. Just confirm with the host that medical wellness services are allowed at the property; most are.

Yes. We work with corporate offices across the metro area, including for individual lunchtime sessions and full corporate wellness events. Group bookings of 10 or more save 25%.

Visit our locations page at /locations to see all 50+ neighborhoods and communities we serve. Each has a dedicated page with neighborhood-specific details.

Mobile IV therapy is safe for most healthy adults when administered by a licensed nurse and overseen by a medical provider. Some health conditions, medications, and situations require additional review or may make IV therapy inappropriate. Our medical provider screens every client through the intake form before any session.

Yes. We treat children daily. We treat children ages 12 and up at 100 lbs and up with parental consent. The child must be willing to receive treatment. A parent or legal guardian must be present for the entire appointment, complete the intake, and sign consent.

If you are on hospice care, we recommend speaking with your hospice team before scheduling IV therapy. In some cases we may be able to provide treatment with approval from your hospice provider. Please contact us directly to discuss your needs and our medical team will review your situation.

Pregnancy requires special consideration. Some drips and ingredients are appropriate during pregnancy with OB/GYN clearance, while others are not recommended. Our medical provider reviews your situation during intake. We require OB/GYN clearance for any pregnant client and do not provide certain ingredients (like NAD+) during pregnancy.

Many drips are appropriate during breastfeeding, but our medical provider reviews your situation during intake to ensure all ingredients are compatible with breastfeeding.

Many clients with chronic conditions like diabetes, hypertension, mild kidney issues, or autoimmune conditions can safely receive IV therapy. Our medical provider reviews your specific situation and may recommend specific drips or modifications. Tell us about all conditions and medications during intake.

Tell our medical provider about all medications during intake, including prescriptions, over-the-counter medications, and supplements. We screen for potential interactions before every session.

Tell our medical provider during intake about all allergies, including medications, foods, environmental allergies, and reactions to past IV therapy. We screen for allergens in our drips and can adjust formulations as needed.

Heart conditions require careful review. Some heart conditions are compatible with IV therapy; others are not. Our medical provider reviews your specific situation. Always tell us about heart history, recent cardiac events, and any cardiac medications.

Mild kidney issues are usually compatible with IV therapy. Severe or active kidney disease requires medical clearance because the kidneys process the fluids and ingredients we deliver. Our medical provider reviews your situation during intake.

With your surgeon's clearance, post-surgical IV therapy can support recovery. Some procedures require waiting periods. Talk to your surgeon and tell us about the procedure during intake.

Side effects are uncommon and usually mild when they occur. The most common are a mild metallic taste during the drip, slight cooling sensation in the arm, and bright yellow urine afterward (from B vitamins). Allergic reactions are rare but possible. Our nurse stays with you throughout the session and is trained to handle reactions.

Our nurses are trained to handle reactions if they occur. They carry standard emergency medications and equipment. Serious reactions are rare. The nurse will stop the drip immediately if any concerning symptoms appear and address them appropriately.

Most clients feel relaxed during the drip. Some report a slight metallic or vitamin taste in the mouth, mild warmth or coolness in the arm, or a calm sensation. The Zen Cocktail with NAD+ may include a subtle clarity feeling some describe as a quiet buzz.

Yes. We have three monthly membership plans: Silver Zen ($499 for 2 IVs), Gold Zen ($999 for 4 IVs, our most popular), and Platinum Zen ($1,999 for 8 IVs). Members save up to 35% per drip and get added perks like priority booking and a concierge phone line.

Members save up to 35% per drip plus over $1,000 in added value through perks like a concierge phone line, priority booking, free nutritional consultation with monthly follow-ups, member-only discounts, and access to Premier Research Labs supplements.

No. All memberships are month-to-month with no long-term commitment. You can cancel any time at no penalty.

Yes, anytime. Call or text the concierge line. Cancellation takes effect at your next billing cycle with no fees.

Members get a set number of monthly IV drips at significantly reduced rates, a concierge phone line, priority booking, a free 15-minute nutritional consultation with monthly follow-ups, member-only discounts on additional drips, access to Premier Research Labs supplements, and the ability to use drips at any address in our service area.

Yes. You can upgrade or downgrade between Silver, Gold, and Platinum plans by talking to your concierge. Plan changes take effect at your next billing cycle.

Memberships are typically for individual use. Talk to our concierge about shared or family arrangements; we can sometimes accommodate household setups.

Talk to your concierge during your monthly follow-up about how unused IVs are handled.

Wear comfortable clothing that gives the nurse access to your arm. Short sleeves or sleeves that roll up easily work best. Whatever you would wear to relax at home is fine.

Yes. Most pets are fine to be in the room. If your pet gets very excited or anxious around new people, you may want to keep the pet in another room during the IV insertion to avoid any disruption.

Yes. Anyone you want present during your appointment is welcome. The session is in your home so you control who is there.

Most clients have no visible mark beyond a small adhesive bandage that comes off in a few hours. Mild bruising is uncommon but possible. If you are particularly worried about a mark for a photo or event, the IV typically doesn't leave anything visible by 24 hours later.

Yes, often. Bright yellow urine is normal after drips with high-dose B vitamins. It is excess B vitamins being excreted by your kidneys. It is not a sign of any problem.

Many clients book monthly or biweekly drips for sustained wellness. Some clients book weekly drips during high-stress periods or for athletic recovery. Our medical provider helps you find the right cadence based on your goals.

Yes. Many clients use the drip time to take phone calls, answer emails, or do light desk work. The drip is in your arm but does not interfere with most desk activities.

Most clients feel energized rather than tired. The B vitamins, hydration, and other ingredients typically support energy. The Zen Cocktail with NAD+ may make some clients feel relaxed enough to nap during or after the drip.

Eat a light meal 1 to 2 hours before your appointment. After the drip, eat normally. Some clients feel light hunger after a drip; this is normal.

Yes. Period-related cramps and discomfort can be supported by drips like the Migraine IV (with magnesium and anti-pain medication) or Hydration IV. Tell your nurse if you would prefer a specific arm based on comfort.